Privacy Policy

Effective Date: July 14, 2026

Welcome to The Mountain Hike. Your privacy is important to us, and we are committed to protecting the personal information you share when you visit our website or contact us regarding our trekking and adventure services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. By accessing or using our website, you agree to the terms of this Privacy Policy.

About The Mountain Hike

The Mountain Hike is a trekking and adventure travel company offering guided treks, camping experiences, mountaineering expeditions, and outdoor adventures across the Indian Himalayas. Our website provides information about our trekking packages, itineraries, travel tips, and allows visitors to contact us or submit enquiries regarding our services.

Information We Collect

When you use our website, we may collect information that you voluntarily provide.

Personal Information

Depending on your interaction with us, we may collect:

• Full Name
• Email Address
• Mobile Number
• City and State
• Preferred Trek or Destination
• Number of Participants
• Preferred Travel Date
• Any message or enquiry submitted through our forms

If you decide to book a trek with us, we may also request additional information necessary to process your booking, including emergency contact details or identification documents where required for permits.

How We Collect Information

We collect information when you:

• Submit an enquiry through our website
• Fill out a contact form
• Request information about a trek
• Contact us via the contact details published on our website
• Communicate with our team regarding trekking packages

We only collect information that is reasonably necessary to provide our services and respond to your requests.

How We Use Your Information

The information you provide helps us deliver better customer service and organize your trekking experience.

We may use your information to:

• Respond to your enquiries
• Provide information about trekking packages
• Process booking requests
• Coordinate trek arrangements
• Contact you regarding your enquiry or booking
• Share important travel updates
• Provide customer support
• Improve our website and services
• Comply with applicable legal obligations

We do not use your personal information for purposes unrelated to your interaction with The Mountain Hike without your consent, except where required by law.

Trek Booking Information

If you choose to book a trek with The Mountain Hike, additional information may be requested to facilitate your participation.

This may include:

• Emergency contact details
• Government-issued identification where required
• Age information
• Travel preferences
• Health information voluntarily provided by you if relevant to your trek

Such information is collected only to help us organize your trek safely and efficiently.

Trek Permits and Legal Requirements

Certain trekking destinations require permits issued by government authorities or forest departments.

Where necessary, The Mountain Hike may share relevant participant information with:

• Forest Departments
• Local Administrative Authorities
• Tourism Authorities
• Permit Issuing Agencies
• Law Enforcement Authorities where legally required

Only the information necessary to obtain permits or comply with legal requirements will be shared.

Emergency Situations

Your safety is our highest priority.

If an emergency occurs during your trek, we may use the emergency contact information you have provided to communicate with your designated family member or emergency contact.

Where necessary, your information may also be shared with emergency response teams, medical professionals, rescue authorities, or local administration to help protect your health and safety.

Cookies

Our website may use basic cookies that help the website function properly and improve your browsing experience.

Cookies may be used to:

• Remember website preferences
• Improve website performance
• Enhance user experience
• Maintain website security

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security

The Mountain Hike takes reasonable technical and organizational measures to protect the information you provide.

We work to safeguard your information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we strive to protect your information using commercially reasonable security practices, no method of electronic storage or internet transmission is completely secure. Accordingly, we cannot guarantee absolute security.

Information Sharing

We respect your privacy.

The Mountain Hike does not sell, rent, or trade your personal information to third parties for marketing purposes.

Your information may only be shared where reasonably necessary, including with:

• Government authorities for permits
• Local administration
• Accommodation providers involved in your trek
• Transportation providers
• Trek leaders or guides responsible for your trip
• Medical or emergency services where required
• Authorities where disclosure is required by law

Such sharing is limited to the minimum information necessary for the relevant purpose.

Data Retention

We retain personal information only for as long as necessary to:

• Respond to your enquiry
• Manage bookings
• Maintain business records
• Meet legal or regulatory obligations
• Resolve customer concerns

When information is no longer required, it may be securely deleted or anonymized in accordance with our internal practices.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

These websites operate independently and maintain their own privacy practices.

The Mountain Hike is not responsible for the content, security, or privacy practices of any third-party website. We encourage you to review their privacy policies before sharing your information.

Children’s Privacy

Our website is intended for general audiences.

If a participant under the age of 18 wishes to join one of our trekking programs, the booking should be made with the involvement or consent of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for future communications where applicable.
• Ask questions regarding how your information is handled.

To exercise any of these rights, please contact us using the details provided on our Contact Us page.

Compliance with Applicable Laws

The Mountain Hike is committed to handling personal information responsibly and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), where applicable.

We regularly review our privacy practices to ensure they remain appropriate for our business operations and legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements.

Any updates will be posted on this page with the revised Effective Date.

Your continued use of our website after any changes signifies your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact The Mountain Hike through the contact details provided on our website.

We will make reasonable efforts to respond to your enquiry as promptly as possible.

Your Trust Matters

At The Mountain Hike, we understand that trust is an essential part of every adventure. Whether you are exploring our website or planning your next Himalayan trek with us, we are committed to handling your personal information responsibly, maintaining appropriate safeguards, and respecting your privacy throughout your journey with us.